Opening a personal client account happens directly in the CARLO COLUCCI online shop. Just click on the button „Login“ at the top of right corner.

Please choose the option: „Open account“.

In next step the registration form opens. Please fill in the mandatory fields and confirm your entries with login. After registration you are already a login client in online shop and you can directly start with your shopping.

Thereto you must login in online shop. Insert your e-mail address and your password and confirm your entries with „Login“. On the top of the right side you see your name and the point „My Account“, on which you please click now.

Under that point you can view your personal data inclusive your password and change it, if desired. If you change your data, please save your changes afterwards, so that these are also assumed.

If you forgot your password, please click on „Login“ at the top of the right above the shopping basket.

Beside the input box for email address and password you find the link „Forgot password“. Please click on that link and insert your registered email address and click on „Request password“.

Now we will send you an email at your registered email address. Please click on the link in the email and insert a new password. This entry must occur twice, to exclude typing error. In order to assume the password, please confirm it via „change password“.

Your personal data as well as all other information about your order are encrypted and transferred via a secure SSL-connection. We save your name and your address as well as order-related data.

Naturally we assure you the comprehensive protection of your personal data to the regulations of Federal Data Protection Act and the Tele Medium Law. A transmission of your data to third party happens exclusively within the scope of compliance of your order, e.g. for necessary credit cards-, validity-, or address verification, if applicable. You find detailed information in the explanations of privacy protection.

As long as the order is not in process or shipping, a cancellation is possible. For further information, please contact our customer service.

If you have any questions you can reach us via email: info@carlocolucci.com.

On that time you retrieve the CARLO COLUCCI online shop, all articles which are showing you as available are basically available.

When you insert one article in your shopping basket, the availability will be checked again. The available inventory will be certainly adjusted, if a customer place an article as an order.

As there is a temporal delay between filling the shopping basket and the real order, a sellout can happen despite the availability check. According to that the probability of a sellout increases, the greater the time period is.

It is possible, that current unavailable articles or sizes will be available in the online shop at a later time. Therefore it is advisable to check the article availability continuously in the shop.

If you still have questions to a product, please write us an email to info@carlocolucci.com.

Please use the search task above, left beside the shopping basket. Insert your search item, like polo-shirt or pullover for example, and start the search via ‚“Search“ or push the „enter-button“ on your keyboard.

First, please insert your desired articles in your shopping basket. The coupon/gift card redeeming occurs in the first step of the order process. The input box for the coupon/gift card is arranged directly below the product overview. Please insert your code and confirm your entry with „submit“, below the input box. he discount of the coupon/gift card will be consider immediately in your shopping basket.

Please follow the following tips and possible conditions on redeeming of coupons:

• Coupons can only be redeemed before completition of the order. A belated credit note can not be redeem.
• Please pay attention by entering the code that you do not insert needless space character and note case sensitivity. Otherwise you will receive an error message.
• Coupons can have a minimum order value. In the case of nonobservance the coupon can not be redeem.
• Coupons are valid within a specified time period. After this time has elapsed, the redeem is not possible.
• The validation of the coupon can bond to specific categories or products. For all other categories or products the coupon can not be used.
• Furthermore the coupons apply only for registered and login customers. If you do not have a customer account in our online shop and you are therefore not logged in, the redeem of the coupon is not possible.

The redemption of a coupon can be linked to a variety of conditions. As soon as a coherent request of this coupon is not fulfilled, you are not be able to redeem the coupon-code. Please check, if you already fulfill all necessary conditions.

You will find an overview of possible requirements under „How can I redeem a coupon?“

If you still have problems to redeem a coupon, please contact our customer service. You can reach us via email to info@carlocolucci.com

The adjustment of your desired order amount occur directly in your shopping basket - just insert the new amount in the provided field of your product list. Afterwards please click on update below the product list to confirm the changes.

Shipping within Germany is free of charge Outside of Germany the forwarding costs add up to 9,95€ per order.

The standard costs for a express delivery are 9,99€ additionally. These also incur if, according to the usual shipping cost, a shipment would be free of charge. An express delivery is only possible in Germany.

After order transferring to the shipping service provider you will receive an email with the „tracking link“. By clicking on this link you can directly track where your delivery is currently located. So you can track 24 hours.

The delivery time add up to 2-4 working days after payment receipt.

We ship exclusively with DHL.

Yes, an order with express delivery is possible.

You choose express delivery and order Monday till Thursday before 12 am:
Your goods leave our stock on the same day in order to be delivered by our express service provider on the next working day.

You choose express delivery and order Monday till Thursday after 12 o'clock:
Your goods leave our stock not later than on the next working day in order to be delivered by our express service provider on the day after the next working day.

You choose express delivery and order Thursday after 12pm:
Your goods leave our stock not later than Friday in order to be delivered by our express service provider on Monday.

You choose Express delivery and order Friday:
Your goods leave our stock not later than Monday in order to be delivered by our express service provider on Tuesday.

Please note that we can not influence the delivery, after transferring the goods to the express service provider. Therefore, we can only guarantee the delivery in time to the express service provider.

The standard costs for a express delivery additionally are 9,99€. These also incur if, according to the usual shipping cost, a shippment would be free of charge. An express delivery is only possible in Germany.

Public holidays and public holidays, which vary within Germany, also affect the delivery date of your order and maintain to a delay.

The shippping is possible within Germany and the following other countries: Belgium, Bulgaria, Denmark, France, Estonia, Finland, Greece, Great Britain, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Russia, Sweden, Slovakia, Slovenia, Spain, Switzerland, Czech Republic , Hungary and Cyprus.

Yes, a delivery to a DHL packing station is possible within Germany. Large packages that do not fit into your rented parcel compartment may need to be picked up at a branch of Deutsche Post or at a DHL Express Station.

Is your parcel still not arrived after several days and was not handed over to your neighbors? In this case we would like to ask you to contact our customer service to check the disposition of the parcel for you and, if necessary, submit a search request. We will then tell you, if it make sense to reorder the desired articles again.

If you have questions you can reach us via email to info@carlocolucci.com

Yes. You buy without any risk by the right of return within 14 days. This means, that you can withdraw the contract within 14 days without giving a reason:
This periods begins, at the earliest, upon receipt of the articles or rather upon receipt of the written confirmation of acceptance and upon receipt of this instruction:

Right of withdrawal advisory

Cancellation Policy
You may repeal your contract of purchase within 14 days without having to state reasons. The allocated cancellation timeframe is 14 days, effective the day that you or an assigned third party, who may not be the carrier/courier, took said commodities into their possession. To administer your right to cancel your order, you have to inform us
Carlo Colucci, c/o hmk-jensen GmbH
Querstraße 17
09212 Limbach-Oberfrohna
Germany
E-Mail: info@carlocolucci.com

by sending us an explicit declaration stating that you are repealing your contract of purchase (for example: by sending us a letter in the mail, fax, or an email)
You may use the cancellation template that is attached; however, it is not mandatory to use this template. It will suffice to send us your notification of repeal within the given cancellation timeframe in order for the 14-day cancellation timeframe to be granted.

Consequences of withdrawal
If you repeal your contract of purchase, we are obligated to refund all payments that we have received from you, including shipping costs (excluding additional shipping costs that result from choosing a different shipping option, other than the regular standard shipping option that we offer) immediately and within 14 days at most, effective the day that we receive your repeal.
The payment method which was used to make the transaction will also be used for the reimbursement, unless we have explicitly agreed to something else. You will not be charged any fees for the reimbursement.
We reserve the right to withhold the reimbursement until we have received the returned items or until we have received your notification that you have returned the items, whichever comes first.
The items have to be sent back to us immediately and no later than fourteen days after the date on which you have notified us of the cancellation of this contract. The extended deadline will be granted if the items are sent back within fourteen days. All return shipments are at our expense.
You are only required to compensate us for any loss in value if the loss in value can be traced back to unnecessary handling, which goes beyond the admissible proofing of the condition of the item, its characteristics and functionality.

REASONS TO TERMINATE THE CANCELLATION POLICY

Download the cancellation form

End of advisory

MAlong with your order you receive either a return voucher or if the order has a delivery adress in Germany, you receive a return tag. If you like to return an article, please, first of all assign a reason for the return of each of your articles on the return voucher. Possible reasons for return are quoted underneath the article report in terms of numbers.

Subsequently pack the relevant article in the original packaging. Don´t forget to complete the return voucher and to put it into the original packaging.

It is essential to use the provided return tag. It needs to be stuck on the packaging. If you use the original packaging, please make sure that the entire bar code label of the original order is covered.

If the order value is under 40,00€, there will be no return tag. Please return the parcel and keep the receipt as proof. The cost of return have to bear by you. Thank you very much.

If you have questions you can reach us via email to info@carlocolucci.com

If orders are returned from abroad, there will be no return tag. Please return the parcel and keep the receipt as proof. The cost of return have to bear by you. Thank you very much.

If you have questions you can reach us via email to info@carlocolucci.com

Shall you have ordered from Germany with a value of more than 40€, please contact the customer service.

If you have questions you can reach us via email to info@carlocolucci.com.

If you wish a new delivery, in a different size or color for example, please reorder in our online shop. So you can immediately see if the desired article is still available. You can also ensure your desired colour or size, if there is only low amount on stock.

Please do not enclose your wish of redelivery in the return package, as the desired articles may be out of stock, till we receive the package.

You can choose from a variety of payment methods in the CARLO COLUCCI online shop:

• Credit card: If you decide to pay with credit card (MasterCard and Visa), we will debit the due amount from your credit card account, after transfer of shipment to the shipping service provider. Like all other personal data the information about your credit card will be transmitted via a secure SSL-connection. Your credit card data will be requested after sending your order in step 4.
• Invoice: You are welcome to pay via invoice (credit-worthiness assumed). For this you will be forwarded to our payment provider PayPal. Please pay your invoice on the indicated PayPal account of your invoice, within 30 days after buying. If the invoice is not paid within the specified time, we will add € 4,70 PayPal dunning charges per reminder.
• PayPal: PayPal is an online payment provider, that makes your payment easier and safer for you. To use this service, you have to be logged in respectively registered at PayPal. If you have deposit your bank details or credit card number at PayPal, you pay conveniently with you email address and your passwort.
• Prepayment: You can also pay via prepayment.
• Direct debit: If you decide for payment via direct debit, we will debit the due amount from your bank account, after transfer of shipment to the shipping service provider. Like all other personal data the information about your bank account will be transmitted via a secure SSL-connection.

This occurs, for example, if you want to order from abroad. In this case it is only available to pay via credit card, PayPal, prepayment or online remittance.

Furthermore, it is normal in online trading, that when you buy via purchase on account, your data will be verified and evaluated with the help of an independent credit reporting agency. The result of this check may influence the offered payment methods. According to that, we reserve the right not to accept individual payment methods for particular orders and instead we refer to other forms of payment. For this security measure we ask for your understanding.

You can find the bank details always on your current invoice.

If you return a part of your order and chose the payment „Invoice“, you can naturally reduce the value of the returned article at your remittance.

Once your return has been received and checked, we will refund the amount. There are differences depending your chosen payment method:

• Credit card: The credit note will be transfered on your credit card account. You will see the entry on your next credit card settlement. We do not have any influence on the settlement deadline of your credit card invoice.
• PayPal: You will receive the credit note on your PayPal-account. If the amount remain on your account for future purchases or if it circulate to your bank account, you can adjust it by yourself in PayPal. We do not have influence on that.
• Invoice: Your invoice will be reduced of the value of the returning article. According to that you only pay for the items, you have kept. Have you already paid the total amount of your invoice, you will receive the credit note on your bank account.
• Prepayment: The credit note occur on your account, from which you make the prepayment. You can see it on your statement of account. But therefore please inform us about your bank account because we are not allowed to safe these dates after your purchase.
• Direct debit: The credit note occur on your account, from which you make the direct debit. You can see it on your statement of acount.

It may happen, that the letter of the debt collection agency overlaps with your payment. Please contact our customer service and send us the account statement simultaneously on which we see the payment date of the open amount.

If you have questions you can reach us via email to info@carlocolucci.com

You can subscibe the newsletter everytime easily in the CARLO COLUCCI online shop. Just insert your email address in the appropriate field, down left on the welcome page, and click „subscribe“.

Over this link in every newsletter, you can also unsubscribe these newsletter.

In the CARLO COLUCCI online shop you can find the zoom option on the product detail side of your chosen product. To watch this picture exactly, please move the mouse cursor over the picture. Now you can see a detailed cutout of the article picture on the right side, which gives you a better impression of colours, material and pattern.

For washing- and care instructions, see the product information on the product detail page of an item.